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Protecting Your Privacy
Amgen Inc. and Amgen USA Inc. (collectively "Amgen," "We" or "Our") are committed
to respecting your privacy. Because facts about a person's demographic, health,
health interests, and health care are private and sensitive, we know that you may
have concerns about sharing information with us. This Privacy Policy is designed
to answer your important questions about privacy, whether you are a consumer looking
for health information, or a health care provider mining the experience of Amgen to
refine your expertise in meeting the needs of your patients.
If you are a consumer, you'll want to know how we use the information you
provide when you register with us as a site user or when you participate in activities
on our site, and how we protect this information from unauthorized use or disclosure.
If you are a health care professional, you'll want to know what steps we take to
protect the sensitive data you may choose to share with us, and how we use information
you provide about yourself and your professional services.
We urge all users of our site to read this Privacy Policy to learn more about the
policies and practices that we have developed to safeguard personal and health information,
and to better understand our relationships with the third parties who may have access to
this information.
- Information We Collect
We have access to the following categories of information regarding you and your visit to
our website. Only some of these categories of information identify you directly, but each
category offers some information about your interests and activities that could be used to
make inferences about you. The next section of this policy describes how the Amgen uses the
information we collect.
- Information That You Voluntarily Provide
Site Registration: We have constructed this website so that you may visit us and review
information about the services we offer without revealing your identity or volunteering any
personally identifying information. If you register to use the website's features and services,
either as a consumer or a health care professional, we will collect "personally identifying
information" from you. Personally identifying information is information such as name, address,
telephone number, and e-mail address that could be used to contact you. When this information is
combined with any information on your health or medical status (pursuant to all applicable laws),
we refer to the resulting information as "health-related personal information."
Interactive Services: If you choose to participate in our interactive services such as
questionnaires and surveys, you may disclose health-related information as well as personal facts
that could be used to identify you or your family members. Providers who use our benchmarking
services and quality of care assessments may choose to disclose facts about their practice and
patients that are extremely sensitive, personal data. We do not request or require you to disclose
personally identifying information in these forums, but apart from warning you to be prudent in your
statements, we do not have the ability to keep you from disclosing private facts.
Correspondence with Amgen. You may use our site to ask questions or report problems regarding our
products to healthcare professionals hired by Amgen to address consumers' and health care professionals'
questions regarding use of our products. If you communicate with or request information from Amgen personnel,
they will have your e-mail address as well as whatever health-related and/or personal facts you chose to
include in your e-mail. If you are reporting a product experience, we may ask you for specific facts,
including patient initials, age, and gender, and prescribing physician. Federal regulations require us
to collect patient-identifiable information in order to file reports with the Federal Food and Drug
Administration regarding the safety of our products.
- Information That Is Routinely Collected By Our Site Technology:
IP Address. We record the Internet Protocol (IP) address of your computer when you visit our site.
Without more, the IP address does not identify you personally, but it is what allows us to maintain
communications with you as you move about our site.
Cookies. We also collect information about your use of our site through cookies and similar
technology. A "cookie" is a unique numeric code that we transfer to your computer so that we can keep
track of your interests and preferences and recognize you as a return visitor to our site. Cookie
technology allows us to collect "clickstream" data, which is not personally identifying information,
but which reflects your activities on the site, including your interest in certain health care conditions.
A cookie does not collect or keep your name or other personal identifying information, but when you revisit
our site the cookie allows us to bring you the content and features likely to be of greatest interest to
you based on your previous activities on our site.
DoubleClick. We use third-party advertising companies to serve ads on other websites. These companies
may use information (not including your name, address e-mail, address, or telephone number) about your visits
to this and other websites in order to measure advertising effectiveness and to provide advertisements about
goods and services of interest to you. If you would like more information about this practice and to know your
choices about not having this information used by these companies,
click here.
- How We Use Your Information
Whether you are a consumer or a health care professional, we use the information about your use of the
services and activities on our websites to monitor user traffic patterns and try to analyze what our users
prefer so that we can design better services for you. The personally identifying information and health-related
personal information that you provide may be used to create customized offers, information, and services tailored
to your interests and preferences.
Personally Identifying Information. You do not have to register to use most of the information and services
available for consumers on our websites. If you choose to register, we will use the personally identifying
information you give us to send you an e-mail confirming your registration with our site and to respond to
questions from you. Upon your request, we may also, from time to time, send you e-mail with special promotions
or newsletters with information that we think may be of interest to you.
Health-Related Information. If you choose to participate in our interactive services, we will collect
the information you may choose to disclose and analyze it to discover new facts that could help us better
understand how our products are used in coping with the diseases for which they are marketed.
We may offer interactive services such as health questionnaires and care management tools that ask you
to furnish health-related information about you or your family. The information you disclose and provide
in interactive services may be linked (pursuant to all applicable laws) with the personally identifying
information you may choose to provide elsewhere on our site to provide us with personally identifying
information about your health and health care. We may combine your health-related information with that
from other site users to create summary data that we will use for our business purposes, including research
to improve our products and analyses that may help us better market our products.
Product Reports. If you contact Amgen regarding your experience in using one of our products,
we may use the information you provide in submitting reports to the Federal Food and Drug Administration,
and as otherwise required of us by law. We also may use the information to contact the prescribing physician
to follow up regarding an unexpected event involving use of our product.
IP Address. In addition to using the Internet Protocol (IP) address of your computer to maintain
communications with you as you move about our site, we also may use your IP address to personalize content
provided on the website. We retain IP addresses, and we retain them together with personally identifying
information.
Cookies. We use the data we obtain through the use of cookies to customize your site experience by
anticipating the information and services that may be of interest to you. We also analyze the information
collected with cookie technology to help us improve the functioning of our site by monitoring traffic in
popular areas and to modify the services and information we provide to meet customer demand. We will link
the clickstream data available to us through the use of cookies to the personally identifiable information
and health-related information that you may choose to provide elsewhere on our site. We use the information
we collect through the use of cookies for our business purposes, including operation of our site, as well as
research and product analyses to help us better market our products.
Law Enforcement. In certain limited circumstances, we may be called upon to release your personal
information in response to a court order, subpoena, search warrant, law, or regulation. We plan to
cooperate in responding to such requests, taking appropriate measures to ensure that the requester
understands the sensitive nature of the health-related personal information that they may receive.
We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting
users who violate our rules or engage in behavior that is illegal or harmful to other website users.
- Our Relationship to Third Parties
We may use third parties to provide services and information on our site and we may provide some
co-branded services in partnership with others. We also may use third parties to analyze data
collected on our site. We will not disclose your personally identifying information or health-related
personal information to anyone other than Amgen employees and those third parties with whom we have
a business relationship. If we allow a third party contractor to have access to your personally
identifying information, we will not authorize them to take it or use it for any purpose that is
not consistent with this privacy policy.
We pledge that we will not sell or disclose any personally identifying information or health-related
personal information you provide on our site to an unrelated third party without your express permission,
except as explained below:
- Cookies. We do not allow other sites or third parties to use our cookies for their own
purposes or to place their own cookies on your computer when you access services through our site.
- Vendors and Suppliers. We have relationships with different vendors and suppliers who help
us design and maintain our systems and our computer security, respond to e-mail and customer inquiries,
Analyze our data and create special promotions. We will not authorize our vendors and suppliers to use
our customer information for any purpose not related to Amgen's joint business operations.
- Co-Branded Sites. We will partner with other companies to provide you with content or services
on a joint or "co-branded" basis. At a co-branded site you will see both Amgen's logo and the logo of the
co-branded partner displayed on your screen. To access the services available on a co-branded site you may
have to complete a new on-line registration form, and this registration information may be shared with
Amgen's co-branded partners. You should read the individual privacy policies of our co-branded partners, as
these may differ in some respects from ours. Reading these policies will help you to make an informed decision
about whether to provide your information to a given site. Remember, you may always opt-out of sharing your
information with a partner site by choosing not to use the service or content provided by the co-branded site.
Other Important Information About Our Relationship with Third
Parties
- Links to Other Sites. We also feature links to websites that we believe you might find useful
and informative. Please be aware, however, that we do not endorse or recommend these sites' content or services,
and we are not responsible for the privacy practices of these other sites. We encourage you to be aware of and
read the privacy policy of each site you visit. Remember, the statements in this privacy policy apply solely to
information collected by Amgen.
- Advertisers. We do not permit advertisers to display their advertisements at our site, and we will
not permit third party adservers to use cookies to collect information from users at our site.
- Our Children's Policy
Amgen's website content and services are intended for adult users over the age of 13. The site is not designed to
attract child users. If we learn that an under-13 user has volunteered personal or health-related information on
our site, or that a provider has volunteered information about a patient who is identified as younger than 13, we
will delete such information from our active databases in accordance with our deletion policy, which is described
in the section on Your Privacy Choices.
- Your Privacy Choices
When you access any interactive tool or service on an Amgen website, you will be asked to affirmatively choose
("opt-in") to provide the requested information. You may always choose not to provide the requested information.
- Receive Email: When you register with our site, you will be given the option of requesting to
receive e-mail with information we think you might find useful, including promotions, announcements of new
services and products, and newsletters on particular health topics. If you decide, at any later time, that you
no longer wish to receive these e-mails you may unsubscribe to our e-mail list by visiting
the unsubscribe page.
- Accept Cookies. Your browser software can be set to reject all cookies, but if you reject our
cookies, certain of the functions and conveniences of our site may not work properly. Cookies and similar
technologies are how we ensure that we can promptly retrieve and deliver the information to you when you
use our site.
- Correct/Update Personal Information. You may correct or update the personal and/or health-related
personal information you previously provided to the website at any time, using the following options:
You can use the form below to send your request to the Privacy Coordinator representative.
or
You can write to the following address:
Privacy Coordinator, Law Dept., Amgen Inc.
One Amgen Center Dr.
Thousand Oaks, CA 91320
- Remove Personal Information. You may remove previously provided personal and/or health-related personal
information at any time using the following options:*
You can use the form below to send your request to the Privacy Coordinator representative.
or
You can write to the following address:
Privacy Coordinator, Law Dept., Amgen Inc.
One Amgen Center Dr.
Thousand Oaks, CA 91320
*Deletion Policy. The information that you provide Amgen is stored in servers that are operated
and maintained by Amgen and third parties under contract with Amgen. Website users should be aware
that it is not technologically possible to remove from our servers each and every record of the
information you have provided to Amgen. The need to back-up our systems to protect information from
inadvertent loss means that a copy of information about you or your health-related interests may exist
in a non-erasable form that will be difficult or impossible for us to locate. Nevertheless, we promise
that upon receiving your request, Amgen will delete all personal and/or health-related personal information
stored in the databases it actively uses for research and daily business activities, or stored in other
readily searchable media. In addition, we will use commercially reasonable efforts not to disclose any
personal information stored in a non-erasable format after receiving your request for removal, except
as required by law.
Please be aware that Amgen may not comply with a consumer's request to amend or remove information
that was provided to Amgen by a health care professional or a consumer regarding an adverse drug event.
- Communicate with Amgen by Email. At our website consumers and providers may communicate with
our staff to learn more about our products and services. We also offer interactive tools that enable
consumers and health care professionals to submit customized e-mail requests for information about diseases
and therapies. Please be aware of the limits on the confidentiality of these e-mail communications. We will
not disclose personally identifiable information that we receive in e-mail, but all e-mail transmissions are
vulnerable to unauthorized interception. In addition, we remind you that e-mail sent or received through an
employer's computer or computer system is not confidential and may be the legal property of the employer.
- Our Security Measures
We want your personal information to remain as secure as reasonably possible. Our success at improving our
products and services depends upon your willingness to share information about your personal health and
health care with our researchers.
- Data Security. We use encryption practices to help insure the integrity and privacy of some
of the personal and health related personal information you provide to us. As an added security precaution,
all personal and/or health related personal information is kept physically behind firewalls that meet or
exceed industry standards to prevent intruders from gaining access. Although we will make reasonable efforts
to protect personal and/or health-related personal information from loss, misuse, or alteration by third parties,
you should be aware that there is always some risk that an unauthorized third party could intercept an Internet
transmission, or that thieves will find a way to thwart our security systems.
- Changes in Our Privacy Statement
We will only use personal information in the manner described in the Privacy Policy in effect when the information
was collected from you. However, we reserve the right to change the terms of this Privacy Policy at any time by
posting revisions to our site. If at any point, we decide to use personally identifiable information in a manner
different from that stated at the time it was collected, we will notify users by e-mail to the extent that we have
your e-mail address. You will be given the choice at that time to "opt-in" for any additional uses or disclosures
of your personally identifiable information that you made available to us prior to the change in our policy.
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